Disabled information



General Information

The nearest underground station is St James’s Park, which is less that half a mile away. When you come out of the station, cross the road at the level crossing, continue straight over down Queen Anne’s Gate, through the security barriers to Birdcage Walk, turn left and the museum is about 200 yards up on the left. The nearest British Rail Stations are London Victoria which is 10 minutes walk away, London Waterloo is a 20 minute walk way. If you are coming by taxi please ask for The Guards Museum on Birdcage Walk. There are no bus routes to the museum.


There is no on site parking or parking immediately outside the museum. Local parking is available on parking metres in the surrounding area, some of which is less the half a mile distance. Parking outside the museum on Birdcage Walk is not permitted but you are allowed to be dropped off or pick-up. Birdcage Walk is a private road, no coaches or commercial vehicles are allowed to use it without payment of a fee to The Royal Parks.


We have no public toilet facilities on-site. The nearest public toilet facilities are in St James’s Park. They are about a four-minute walk way. To locate the toilets, once you are on Chapel Square, turn right outside the gates, down to the traffic lights, turn left across the road into the park, follow the foot path, over the bridge and the toilets are about 50 yards up on the left.


There are no sound or visual guides for visitors with visual or aural impairments available.


We give a ‘two-for-one’ entrance fee discount for those with disabilities and one carer.


Information on our facilities and museum can be obtained beforehand by telephoning 020 7414 3428. If no one is in the office please leave a message on the answer phone and we will contact you as soon as possible. Alternatively you can email


Wheelchair users

For wheelchair users from the roadway there is a ramp, 66 inches wide with a handrail 35 inches high. This leads up to the square, which is a flat area from which the Memorial Garden is fully accessible. From the square access to the Guards Chapel is via a small ramp 47 inches wide. Access to the museum is via a lift in the right hand corner of the square.


The lift is 48 inches wide by 72 inches long and the door opening is 31 inches wide. The lift leads to the main floor of the museum, which covers some 95% of the museum. There is only one area, which is not suitable for wheelchairs. The museum galleries are wide and roomy and are ideal for wheelchair users (both manual and mechanical) with plenty of room to manoeuvre.


If needed, a wheelchair can be provided during your museum visit.


Visually Impaired

For those who are blind or those with limited vision the above will also apply. Once you arrive on Chapel Square you can either use the lift to gain access to the museum or use the stairs. There are 29 stairs and 4 landings, which are easy to negotiate; there is also a handrail.


There is no audio equipment or information in braille available. All the items in the museum are fully captioned, which would be ideal for a carer to read. For those with limited vision we have a number of tunics and bearskins that the Foot Guards wear for them to handle.


Guide dogs are welcome and if required, water can be provide, please ask one of the volunteers on the front desk. They are also happy to answer any questions you may have or can contact other staff members for advice or assistance.